Privacy Policy

RJ DIGITAL HUB, as the owner of the website, seeks to respect the privacy of its users by applying practices designed to protect the privacy of users of its website. We understand that information is the foundation of human relationships in the virtual space and that the responsible collection and use of it is of vital importance for users navigating our Website to feel comfortable and protected.

1. Purpose

By using and browsing www.undercoverlab.com (“Website”) and/or by electronically communicating with us, personal data of each User may be collected and processed, the processing of which is governed by this privacy policy (“Privacy Policy”).

2. Data Controller

The data controllers responsible for processing your data are:

  • RJ DIGITAL HUB (“Undercoverlab” or “Ulab”), an Andorran company with registered office at C/ de la Sardana 3, altell escala B, AD500 Andorra la Vella (Principality of Andorra), Tax Registration Number (NRT) L-713047-Z.

You can contact our Data Protection Officer via email at: hello@undercoverlab.com

3. Categories of collected data

The types of personal data we collect and process from Users on the Website are as follows:

  • Identifying data: name, surnames, email address, postal code, and telephone number.
  • Academic and professional data: education/qualifications, student history, professional experience, membership in professional colleges or associations, in the case of selection processes.
  • Commercial information data.
  • Economic, financial, or banking data.
  • Statistical and/or computer data.
  • Any other information you decide to share with us.

The User guarantees that the data provided are true, accurate, complete, and up-to-date, being responsible for any damage or harm, direct or indirect, that may be caused as a result of non-compliance with this obligation. In the event that the User provides data of third parties, they declare to have the consent of said parties and undertake to transfer to them the information contained in this clause, exempting Ulab from any liability in this regard. However, Ulab may carry out verifications to verify this fact, adopting the due diligence measures that correspond, in accordance with data protection regulations.

4. Purpose of processing

Ulab will process User data, manually and/or automatically, for the following specific purposes:

  • Manage the contracting of services carried out through the website, as well as the corresponding billing and delivery.
  • Send electronic communications about services, events, and news related to our professional activity, unless otherwise indicated or the user objects or revokes their consent. As well as commercial and/or promotional information related to the sector of contracted services and value-added for end users, unless otherwise indicated or the user opposes or revokes their consent.
  • Address your inquiries and requests.
  • In the event that you submit your CV or apply for the different job offers that we may publish, we will process your data in order to evaluate and manage your job application and, where appropriate, carry out the necessary actions for the selection and hiring of personnel, in order to offer you positions that match your profile. Unless otherwise indicated, providing the required data is necessary, so failure to provide it will prevent the continuation of the selection process.
  • Comply with legally established obligations, as well as verify compliance with contractual obligations, including fraud prevention.

5. Legal basis of processing

The legal basis that allows us to process your personal data depends on the purpose for which we process them, as explained in the table:

Purpose Legal Basis
1. Managing the contracting of services. The processing of your data is necessary for the execution of the service provision contract that binds us to you. The basis on which we process your data is your own consent.
2. Sending communications about services, events, news, and commercial and/or promotional information. The legitimate basis for processing your data for marketing purposes is the consent you provide us, for example, when you agree to receive personalized information through various means, when you authorize the sending of notifications, or when you give your consent through the configuration of cookies or privacy settings.

To offer personalized services or show you personalized information, we consider that we have a legitimate interest since we understand that the processing of these data is also beneficial for you. This allows you to improve your user experience and access information according to your preferences.

3. Customer Service We consider that we have a legitimate interest in addressing the requests or inquiries you raise through the various existing contact channels. We understand that processing this data is also beneficial for you, as it allows us to properly assist you and resolve the queries raised.

When you contact us, particularly for the management of incidents related to the contracted service, the processing is necessary for the execution of the service contract.

When your query is related to the exercise of the rights we inform you about below, or with claims related to our services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.

4. Managing potential candidate CVs The legitimacy for processing your data, regarding the submission of CVs and registrations in professional offers that we may publish, is based on the consent of the user who submits their data, which can be withdrawn at any time. However, this would mean that your application could not be considered in our personnel selection processes. Nevertheless, the withdrawal of your consent will not affect the legality of the processing carried out prior to its withdrawal.

6. Retention of your data

Ulab will retain the personal data of Users only for the time necessary to fulfill the purposes for which they were collected, unless the consents granted are revoked. Subsequently, if necessary, the information will be kept blocked for the periods established by law.

In the case of the data you provide us regarding job offers you wish to subscribe to, they will be kept for two years from the date of the last update. After this period, if they have not been updated, the data will be deleted unless you indicate otherwise.

7. Communication

Ulab informs the User that their data may be shared with other companies within the group in order to address their requests, manage the services they contract, and inform them about services, events, and news related to our professional activity.

Additionally, we inform you that certain data, within the framework of current regulations or the contractual relationship you maintain with Ulab, may be communicated to:

  • Public administrations with competence in the sectors of activity of Ulab, as established by current regulations.
  • Banks and financial entities for the collection of the services offered.
  • Other professionals, when this communication is legally necessary or for the execution of the contracted services.

8. Users’ Rights

We inform you that you have the right to exercise, at any time and in accordance with current legislation, your rights of access, rectification, erasure of data, request for limitation of processing, opposition, request for portability of your data, as well as revoke the consent given or obtain confirmation as to whether Ulab is processing personal data concerning you, by writing to the address C/ de la Sardana 3, altell Escala B, AD500 Andorra la Vella or to the email address hello@undercoverlab.com, clearly indicating the right you wish to exercise and enclosing your ID card, NIE or passport, proving your identity.

Likewise, you may file a complaint with the Andorran Data Protection Agency or the competent data protection authority.

In the event that Users provide us with personal data of third parties, the User guarantees that they have informed them in advance of the inclusion of such data, of the aspects contained in this Privacy Policy, and undertakes to personally respond to Ulab for any damages or losses that may arise in case of breach.

The User agrees to notify any change or modification of the personal data provided. Any loss or damage caused to the Website, to Ulab, or to any third party through the communication of erroneous, inaccurate, or incomplete information will be the sole and exclusive responsibility of the User.

9. Security Measures

Ulab is committed to protecting the personal data and privacy of Users. To safeguard the various types of data outlined in this Privacy Policy, we will implement the necessary technical security measures to prevent their loss, misuse, disclosure, or alteration.

  • Encryption of communications between the User’s device and Ulab’s servers.
  • Encryption of information on Ulab’s servers themselves.
  • Other means to prevent access to user data by third parties.

However, the User must be aware that Internet security measures are not impregnable. Therefore, Ulab is not responsible for hypothetical damages or harm that may result from interferences, omissions, interruptions, computer viruses, telephone faults, or disconnections in the operational functioning of this Website; delays or blockages in the use of this system caused by deficiencies or overloads of telephone lines as well as damages that may be caused by third parties through illicit intrusions beyond Ulab’s control.

Security breaches can be caused by employees, third parties, or computer errors. Therefore, we are legally obligated to notify the affected parties if their personal data has been seriously compromised within a maximum period of 72 hours. In addition, Users will be notified as soon as the security breach is resolved.

10. Changes or modification of data

The User undertakes to notify any change or modification of the personal data provided. Any loss or damage caused to the Website, to Ulab, or to any third party through the communication of erroneous, inaccurate, or incomplete information will be the sole and exclusive responsibility of the User.

Last updated: December 7, 2022.